Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Both plugins should work fine now, but you still will not be able to update JFS license while JavaMelody is present in the system

Uncontrollable Log File Growth

Symptoms

When a user performs an export of search results to CSV JIRA log files are flooded with stack traces as below which causes an uncontrollable log file growth.

Code Block
languagetext
2017-01-18 14:21:02,576 http-apr-8080-exec-707 WARN abcd 860x19727349x2 uo3kh5 172.200.50.127,172.210.64.12 /sr/jira.issueviews:searchrequest-csv-all-fields/temp/SearchRequest.csv [c.q.j.f.issue.export.DelegatingCustomFieldType] this should never be called: java.lang.Throwable
                at com.quisapps.jira.fieldsecurity.issue.export.DelegatingCustomFieldType.warn(DelegatingCustomFieldType.java:34)
                at com.quisapps.jira.fieldsecurity.issue.export.DelegatingCustomFieldType.getValueFromIssue(DelegatingCustomFieldType.java:117)
                at com.quisapps.jira.fieldsecurity.issue.export.SecureCsvIssueExporter$CustomFieldMethodInterceptor$1.getValueFromIssue(SecureCsvIssueExporter.java:149)
                at com.atlassian.jira.issue.export.customfield.DefaultCsvIssueExporter.getFieldExportRepresentationForCustomField(DefaultCsvIssueExporter.java:144)
                ...

Cause

This is due to the interference with a third-party add-on, which does not support the new 'Export to CSV' feature correctly. This feature was introduced in JIRA 7.2. 

Fix

Upgrade to JFS v1.4.36 or later.

Workaround

  • Set Logging level to ERROR on the JFS Settings page

OR

  • Navigate to Logging and Profiling at JIRA Admin and set logging level for com.quisapps.jira.fieldsecurity.issue.export.DelegatingCustomFieldType to ERROR

Disabling "Block Unknown URLs" Setting

Before creating a support request try to disable Block Unknown URLs setting at Administration -> Field Security -> JFS Settings.
Image Removed

Preparing Data for Support Request

...