Preparing Data for Support Request
- Navigate to Administration->Field Security->JFS Settings and:
- Set Logging Level to TRACE;
- If the error is related to SOAP or XML-RPC API: set "Dump Request & Response Data to File" option to ON;
- Click the Save button to submit changes;
- Perform actions that are causing the error;
- Navigate to Administration->Field Security->JFS Settings and disable extended debugging by setting Logging Level to INFO and "Dump Request & Response Data to File" option to OFF; click Save button to submit;
- Attach JIRA log file to the support request
- If the error is related to SOAP or XML-RPC: navigate to
/jfs/tmp
subfolder in the JIRA home folder of your instance, archive its content with any common archiver (e.g. ZIP) and attach to support request.
Please note that log files and/or dump files may contain some sensible information. We recommend choosing any sample JIRA issues for reproducing erroneous behavior. Furthermore, we hereby confirm that a) we will use any submitted data only for debugging purposes, a) we will not share this data with anyone without written permission of the owner and c) we will permanently delete all submitted data upon completion of the support request or if requested by the owner.